Returns

We hope you are happy with your purchase but if for any reason you would like a refund, please read our policy and follow the instructions if you qualify for a return.

Returns Policy

The following policy doesn't apply to bespoke handmade items which are non refundable unless faulty

The returned item must be sent back within 14 days. Send details and photos (if required) to therainbowdropboutique@gmail.com

Unfortunately we are not able to provide free returns so you are responsible for the costs of return postage which will need to be fully tracked and signed for

Clothes must be returned with all tags attached. They must be free from stains, marks, pulls, perfume or odours

Clothes must be returned in the same packaging received

Clothes must be returned within the 14 day time frame

Unfortunately we cannot accept returns for clothes that appear to have been worn or intentionally defected. If clothes are returned in this state they will to be returned to you

To initiate your refund please send the following information to therainbowdropboutique@gmail.com

Full Name

Order Number

Reason for return (e.g. doesn't fit, doesn't suit me. didn't like the quality, faulty,

Pack your items in the same packaging received

We do not offer exchanges so if you would like another size or style please return and reorder

Refund Process & Turnaround

Please allow up to 30 days to check and process your refund

You will receive an email once your refund has been confirmed

Refunds are issued to the original payment method used

If you are exchanging your item (international customers only) you are only eligible for one exchange per item

Faulty Items

If you believe your item please get in touch immediately and no later than 5 days from delivery

Faulty items must be unworn and unaltered and returned to us within 10 days

Please follow the instruction above sending photos to therainbowdropboutique@gmail.com

Questions

Our Customer Service Team is available Monday - Friday 9.30am - 5.30pm (bst) to assist you with all your enquiries. Alternatively you can visit our FAQ page.